YUTHOLOGY / CUSTOMER INFORMATION
Return & Refund Policy
Thoughtful purchases. Clear next steps.
Your 30-day return window
Contact us within 30 days of receiving your item to request a return. For a change-of-mind return, the item must be unused, unwashed, in its original condition and original packaging, with any original tags attached. A brief indoor try-on is allowed; worn, washed or customer-damaged items do not meet ordinary return conditions.
How to request a return
Email [email protected] with your order number and reason for return. Please obtain return authorization before sending an item. We will provide instructions and confirm the return address: Yuthology, 11 Résidence De Beaulieu, 17138 Puilboreau, France. Returns are sent to France, including returns from U.S. customers.
Damaged, defective or incorrect items
If we made an error, or your item arrived damaged, defective or incorrect, contact us with your order number and a description of the issue. Photos can help us assess the problem. The ordinary unused-condition requirements do not exclude a claim about an existing defect, delivery damage or an incorrect item. We will review the issue and arrange an appropriate resolution with you.
Who pays return shipping
Yuthology pays return shipping for company errors and damaged, defective or incorrectly sent items. Customers pay return shipping for a change of mind. There is no restocking fee.
Refunds
After the returned item has been received, inspected and the refund approved, the funds will be returned to the original payment account within 10 calendar days. Contact us if you need help locating an approved refund.
Contact
For return and refund assistance, email [email protected]. This policy does not limit any rights that cannot lawfully be excluded.